Completing a Takumo Lite Guest Booking at Handover
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When a guest submits a booking using the Takumo Lite app — either by scanning the hotel's QR code in their room or at the front desk — the booking appears automatically in Takumo Pro with a Pending status. The guest has completed their details and destination but has not provided size and weight information, which staff confirm at handover.
Finding Pending Bookings
Pending bookings are flagged in the Require Attention panel on the dashboard. They are also listed in Active Bookings with a Pending status badge. You can also search by the guest's name or room number.
Completing the Booking at Handover
● When the guest arrives at the desk, open their pending booking
● The booking opens at Step 2 — Luggage Information
● Guest details, carrier selection, destination, and address are already populated from the guest's Lite booking
● Measure and weigh the guest's luggage items
● Enter the parcel size and weight for each item
● Review and adjust contents or handling instructions if the guest has noted something different in person
● Proceed to Step 6 to review the full summary including pricing
● Have the guest acknowledge the terms checkbox
● Click Submit — label prints and carrier is notified
⚠ IMPORTANT If the guest's destination details are incorrect you can edit any field before submitting. Always confirm the destination address with the guest before printing the label. |
What to Do if a Guest's Booking Cannot be Found
Ask the guest for their booking QR code or the email address used when booking. Search Takumo Pro by email address. If the booking still cannot be found it may not have submitted successfully — create a new booking manually using the standard flow.