Account Management and Billing
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This article covers managing your Takumo Pro account settings, understanding your subscription, and handling billing.
Updating Hotel Details
Go to Hotel Settings → Profile. You can update:
● Hotel name and trading name
● Registered address — used on waybills as the sender address
● Phone number and email address
● Logo — uploaded here, appears on guest-facing communications
Changes to the registered address take effect on all new bookings from the point of saving. Existing bookings retain the address at the time of creation.
Managing Users
Go to User Management. From here you can:
● Add new staff members — enter name, email, role, and branch assignment
● Edit an existing user's role or branch assignment
● Deactivate a user — removes their access without deleting their booking history
● Reset a user's password — sends a password reset email to their address
ℹ NOTE Only Administrators can add, edit, or deactivate users. If you need your own access adjusted, contact another Administrator on your account. |
Understanding Your Subscription Plan
Plan | Monthly Fee | Items Included | Best For |
PAYG | ¥20,000 + ¥500/item | Unlimited (pay per item) | Low-volume properties or trial period |
Small | ¥45,000 flat | Flat fee — 500 items - ¥250/item if over 500 items | Properties under ~100 items/month |
Medium | ¥58,000 flat | Flat fee — 1000 items - ¥175/item if over 500 items | Mid-size properties |
Large | ¥88,000 flat | Flat fee — 1500 items - ¥100/item if over 500 items | High-volume properties |
💡 TIP Founding price rates apply to hotels that signed up during the launch period. These rates are locked for the duration of the founding customer agreement. |
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Upgrading Your Plan
Go to Account → Subscription → Change Plan. Select your new plan and confirm. Upgrades take effect immediately. Downgrades take effect at the next billing cycle. Contact Takumo support if you are unsure which plan is right for your volume.
Billing and Invoices
Invoices are generated monthly and sent to your billing email address. Go to Account → Billing to:
● View and download past invoices
● Update your payment method
● Update your billing address and tax details
Payment is processed via Stripe. Takumo accepts major credit cards and bank transfer. For bank transfer payment contact billing@takumo.jp. What Happens if a Payment Fails
If your payment method fails, Takumo sends a notification email and retries the payment after 3 days. If the second attempt also fails, your account enters a grace period of 7 days during which full functionality is maintained. If payment is not resolved within the grace period, new booking creation is suspended until the balance is settled. All historical data and bookings remain accessible.
To resolve a failed payment go to Account → Billing → Update Payment Method, update your card or bank details, and click Retry Payment.