Tracking Your Luggage
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Once your luggage has been handed over and your booking completed by hotel staff, you can track your items in real time.
How to Track
● Open the Takumo Lite app and go to My Bookings
● Open your booking and tap Track Shipment
● The current status and location of your luggage is displayed
● Tap any event in the timeline to see more detail
You can also track via the link in your booking confirmation email — tap Track Your Shipment.
Understanding Tracking Statuses
Status | What it Means |
Pending | Your booking is confirmed — waiting for hotel staff to complete at handover |
Booked | Hotel staff have completed your booking and your luggage is awaiting carrier collection |
Collected | The carrier has picked up your luggage from the hotel |
In Transit | Your luggage is on its way to its destination |
Out for Delivery | Your luggage is on the delivery vehicle and will be delivered today |
Delivered | Your luggage has arrived at the destination |
Delivery Exception | There was an issue — see notes in the tracking view and contact the carrier or Takumo support |
Delivery Timeframes
Destination Type | Typical Delivery Time |
Domestic — same prefecture | Next day |
Domestic — major cities (Tokyo, Osaka, Kyoto) | Next day |
Domestic — remote regions | 2–3 days |
Domestic — Okinawa, remote islands | 2–5 days |
International — Asia (Taiwan, Korea, HK) | 2–4 business days |
International — Australia, USA | 5–8 business days |
International — Europe | 4–7 business days (DHL), 6–10 days (EMS) |
No Tracking Update for a Long Time
Tracking updates occur when the carrier scans your item at each transit point. Gaps are normal during overnight transit. If you have not seen an update for more than 48 hours on a domestic shipment or 72 hours internationally, contact Takumo support via the app or email support@takumo.jp with your booking reference. Luggage Delivered but You Haven't Received It
If tracking shows Delivered but you cannot find your luggage:
● Check with the front desk of your destination hotel — they may have accepted it on your behalf
● Check with neighbours at a home address
● The carrier may have left a delivery notice — check your letterbox or door
● Contact Takumo support with your booking reference — we will coordinate with the carrier to locate your item