How to Make a Booking — Complete Guide
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This guide walks through the complete Takumo Lite booking process from start to finish.
Before You Start
You will need:
● Your hotel's Takumo QR code (in your room or at the front desk) — or access the booking form directly from the Takumo Lite app
● Your destination address or the name of your next hotel, airport, or golf/ski resort
● Your contact details and the recipient's contact details if sending to someone else
💡 TIP You do not need to know your luggage's exact size or weight — hotel staff will measure and confirm this when you drop off your bags. You just tell us what you are sending and where. |
Step 1 — Your Details
Enter or confirm your name, phone number, email address, and room number. If you have a Takumo account, these fields fill in automatically.
Your email address is where we send your booking confirmation and tracking updates. Double check it is correct.
Step 2 — Your Luggage
Tell us about the items you are sending:
● Luggage type — Suitcase, Backpack, Golf Bag, Ski Equipment, Box, or Other
● Contents — select the category that best describes what is inside (Clothing, Shoes, Sports Equipment, etc.)
● Handling instructions — if your items are fragile or need to be kept upright, select the appropriate instruction
● Special notes — anything else the hotel or carrier should know
To add another item tap + Add More Luggage and repeat for each bag or item.
ℹ NOTE You do not need to enter the size or weight — hotel staff will weigh and measure your items when you hand them over and confirm the final price at that point. |
Step 3 — Carrier and Pickup
Select whether you are sending within Japan (Domestic) or to another country (International).
Domestic — Sending within Japan
Available carriers: Yamato Transport, Sagawa Express, Japan Post. In most cases Yamato Transport is the default and recommended option for standard luggage.
International — Sending overseas
● Yamato TA-Q-BIN International — best for Taiwan, Hong Kong, South Korea, Singapore, China, Australia, USA, and Europe
● Japan Post EMS — good for lighter items to most countries worldwide
● DHL Express — fastest international option, recommended for Europe and the Americas
Your pickup location is automatically set to your current hotel. If you are at a different property within the same hotel group, you can change the pickup branch using the dropdown.
Step 4 — Where to Send Your Luggage
Select the type of destination using the quick-filter tiles:
● Airport — find your departure airport and the specific terminal luggage delivery counter
● Hotel — search by hotel name for your next accommodation
● Golf Course — search for your golf resort destination
● Ski Resort — search for your mountain destination
● Address — enter a home address or any specific address using postcode search
● Shop — select a specific retail or convenience store collection point
The smart search filters mean you do not need to type a full Japanese address — just search by name and select from the list.
Step 5 — Confirm Your Destination Address
Review the full destination address. Tap any field to edit if something is not right. Confirm the recipient name — this should be your own name if you are sending to your next hotel, or the name of the person receiving the luggage if sending to a home address.
Step 6 — Review and Confirm
Check your booking summary — your details, the destination, what you are sending, and which carrier will be used. The price shown at this stage is an estimate based on the destination and carrier. The final price is confirmed by hotel staff when they weigh and measure your luggage.
Tick the acknowledgement box: I confirm the booking details are correct and understand that the transport contract is between me and the carrier. The hotel and Takumo are not responsible for items in transit.
Tap Confirm Booking. Your QR code is issued immediately and sent to your email. You can also save it to Apple Wallet or Google Wallet.
After You Book
Bring your QR code to the hotel front desk when you are ready to hand over your luggage. Staff will scan it, weigh and measure your bags, confirm the final price, and take care of the rest. You do not need to fill out any forms or wait for paperwork.
Your booking shows as Pending in the app until staff complete it at the desk. Once submitted it moves to Booked, then updates as the carrier collects and delivers.